Arcee Stays ("we", "us", "our") provides a guest-experience platform for hotels. This policy explains what information we collect through this website, how we use it, and the choices you have.
1. Information We Collect
We collect information you choose to give us through our forms:
- Contact form: full name, designation, hotel/company name, email, phone number, area of interest, and your message.
- Registration form: full name, designation, hotel name, email, mobile number, number of rooms, PMS currently used, areas of interest, and marketing opt-in preference.
We never collect or store passwords. Password fields on our forms are used only for account creation on our platform and are intentionally excluded from any data we save from this website.
2. How We Use Your Information
- To respond to enquiries and demo requests you submit.
- To set up and activate your Arcee Stays account after registration.
- To send you product updates, if you've opted in to receive them.
- To understand and improve how our website and platform are used.
3. How We Store Your Information
Form submissions are securely written to a private Google Sheet via a Google service-account integration. Access to that sheet is restricted to Arcee Stays team members who need it to follow up with you.
4. Cookies & Analytics
We use Google Analytics (via Google's gtag.js) to understand aggregate site traffic and improve this website. Google Analytics may set cookies in your browser. You can opt out using your browser settings or a browser extension such as Google Analytics Opt-out.
5. Third-Party Links
Our site links out to third-party services such as WhatsApp for direct messaging. Those services have their own privacy policies, and we encourage you to review them.
6. Data Retention
We retain submitted information for as long as needed to respond to your enquiry or maintain your account, or until you ask us to delete it.
7. Your Choices
You can ask us to access, correct, or delete the information we hold about you, or withdraw marketing consent at any time, by contacting us using the details below.
8. Changes to This Policy
We may update this policy from time to time. Material changes will be reflected by updating the "Last updated" date at the top of this page.
9. Contact Us
Questions about this policy or your data? Email mukul@arceedigital.in or visit our Contact page.